Refund policy

Tailkin Return & Refund Policy

We want you to be happy with your Tailkin order. If something isn’t right, please contact us and we’ll do our best to sort it out.

Change of mind

If you change your mind, you can tell us that you wish to cancel your order within 14 days of receiving it.

Tailkin currently operates a no-return-required process for eligible cancellations, so please do not post an item anywhere unless we specifically give you instructions to do so.

Once your cancellation has been confirmed, we’ll arrange the appropriate refund to your original payment method.

Where required by law, any standard delivery charge originally paid will also be refunded.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty, incorrect or not as described, please contact us with your order number and a description of the issue. We may ask for photographs so we can understand what has happened.

We’ll provide the appropriate remedy, which may include a replacement or refund.

You will not be required to pay to return a faulty, damaged or incorrect item.

Cancelling before dispatch

If your order has not yet been fulfilled, you can request cancellation through your account or by contacting Tailkin.

If the order has already been dispatched, the normal cancellation process above applies.

Refunds

Approved refunds will be sent back to the original payment method.

Banks and payment providers can take additional time to show the refund in your account after we have processed it.